Thank you for your purchase. This return policy applies to consumer purchases where statutory withdrawal rights apply. For purchases made by business customers, our general Terms and Conditions apply unless otherwise agreed in writing.
If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving the item, unless an exception applies.
To exercise your right of withdrawal, you must notify us within 14 days from the day you receive the item. You can do so by contacting us at rm*@***********ms.com or by submitting our RMA form.
Once you have notified us of your withdrawal, you must return the item without undue delay and no later than 14 days after your notice. The item must be returned in suitable packaging. Unless the item is defective or we delivered the wrong item, you are responsible for the return shipping costs.
You may inspect the item only to the extent necessary to establish its nature, characteristics, and functioning, as you would in a physical store. If the item has decreased in value because it was handled more than necessary, we may deduct the documented loss in value from your refund.
Refunds
Once we have received and inspected the returned item, we will process your refund without undue delay. Refunds will be made using the original payment method, unless otherwise agreed. We may withhold the refund until we have received the returned item, or until you have provided documentation that the item has been returned, whichever occurs first.
Please note that processing times with banks and card providers may vary.
Exceptions
The right of withdrawal does not apply to:
- Goods made to the customer’s specifications or clearly personalized items
- Digital content, software licenses, or similar non-tangible products once delivery or performance has begun with the customer’s prior express consent and acknowledgment that the right of withdrawal is thereby lost
- Sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery
- Sealed software, if the seal has been broken after delivery
Return Process
To return a product, please contact us at rm*@***********ms.com or complete the RMA form below to receive an RMA number. Once you have received your RMA number, please pack the item securely and include any relevant return information. Send the package to:
Inside Systems A/S
Attn: Returns
RMA#
Troensevej 8
9220 Aalborg Oest
Denmark
Unless the item is defective or incorrect, you are responsible for the return shipping costs. We recommend using a tracked shipping service, as you are responsible for the item until it has been received by us.
Exchanges
If you wish to exchange an item, please state this clearly when contacting us. Exchanges are subject to availability. If the requested replacement item is not available, we will process the return as a refund instead.
