Thank you for your purchase.
This return policy applies to business customers only. All sales are final unless otherwise agreed in writing.
No general right of return applies to purchases made by business customers.
Returns are only accepted in the following cases:
- Defective goods (DOA)
- Wrong item delivered
All returns require prior approval from Inside Systems A/S and a valid RMA number issued by us in advance.
If you believe you have received a defective item or an incorrect product, please contact us at rm*@***********ms.com or complete our RMA form below. Once your request has been reviewed, we will confirm whether the return is approved and provide return instructions.
Any return accepted outside the cases listed above may be subject to a restocking fee of up to 25%, determined case by case.
Refunds
Once we have received and inspected the returned item, we will process your refund without undue delay. Refunds will be made using the original payment method, unless otherwise agreed. We may withhold the refund until we have received the returned item, or until you have provided documentation that the item has been returned, whichever occurs first.
Please note that processing times with banks and card providers may vary.
Exceptions
The right of withdrawal does not apply to:
- Goods made to the customer’s specifications or clearly personalized items
- Digital content, software licenses, or similar non-tangible products once delivery or performance has begun with the customer’s prior express consent and acknowledgment that the right of withdrawal is thereby lost
- Sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery
- Sealed software, if the seal has been broken after delivery
Return Process
Returned items must be sent in suitable packaging and in the condition agreed as part of the return approval. Unless otherwise agreed, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as you are responsible for the item until it has been received by us.
Inside Systems A/S
Attn: Returns
RMA#
Troensevej 8
9220 Aalborg Oest
Denmark
Exchanges
If you wish to exchange an item, please state this clearly when contacting us. Exchanges are subject to availability. If the requested replacement item is not available, we will process the return as a refund instead.
