Shipping and Delivery Policy

Welcome to our Shipping and Delivery Policy, an integral part of our overall Terms and Conditions. Please read this policy alongside our primary Terms and Conditions before making a purchase. This policy applies to all orders placed with us.

Shipping and Delivery Options

  • In-Store Pickup: You can opt for in-store pickup, available from Monday to Friday between 9:00 AM and 5:00 PM by prior agreement.
  • We provide various shipping options. For some orders, a third-party supplier may handle our inventory and oversee the shipping process.

Shipping Fees

  • Shipping costs are determined based on the shipment’s weight and our agreements with the selected shipping company.
  • Your shipping price will be displayed when you enter your address during checkout.
  • Delivery times and dates provided for our products are estimated. While Inside Systems aims to meet shipping deadlines, delays may occur due to third-party courier services like DHL, TNT, UPS, GLS, FedEx, or others.
  • Orders for in-stock products placed before 3:00 PM GMT+1 on a business day will ship the same day. Orders requiring special configurations or products procured for customers (those not in stock) will ship according to prior agreements.
  • Your order is considered delivered once the carrier hands it over at the designated delivery location. After delivery, all risks associated with proper handling of the product become the responsibility of the buyer.

International Shipping

  • Yes, we offer international shipping to over 90 countries worldwide. To ensure a smooth transport to your desired destination, please contact our sales team in advance.
  • Please note that all international shipments must adhere to the rules and regulations of the Danish Trade and Industry of Denmark. A list of currently restricted countries can be found here. By placing an order, you are obligated to observe and comply with these rules. These restrictions also apply if the products are re-exported from your country.
  • For oplysninger om toldprocedurer, kontakt os venligst via:
    E-mail: sh**@in***********.com
    Telefon: +45 72 18 33 60
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  • Be aware that some international deliveries may be subject to additional rules and restrictions, and you may incur additional taxes and duties beyond our control. In such cases, you are responsible for complying with your country’s applicable laws and for any associated costs or taxes.

Shipping Restrictions

  • Batteries are subject to various shipping restrictions, and not all countries accept them through standard courier routes. These rules change frequently, so we advise customers to contact us before placing an order to confirm available delivery options. If confirmation is not obtained initially, orders may be subject to cancellation if courier delivery is unavailable.
  • Express shipment of batteries via courier incurs an additional delivery fee of 700 DKK + VAT.
  • Delivery fees for batteries shipped outside of the courier network will be determined on a case-by-case basis.
  • Please note that all shipping prices are subject to potential errors.

Buyer’s Responsibilities

  • The buyer is responsible for complying with sanctions imposed by the UN, WTO, and EU. Ensure that purchased products are not transferred to any entity, company, or association under UN, WTO, and EU sanctions, either directly or indirectly.
  • Transfer of goods to the following countries/areas is prohibited: Russia, Belarus, Iran, North Korea, Crimea, Sevastopol, Syria, Kherson, Luhansk, Donetsk, and Zaporizhzhia.
  • Products must not be indirectly or directly supplied to Russian-based/owned companies from any orders placed with Inside Systems.

Questrions about Returns

If you have questions about returns, please review our Return Policy

How can you contact us about this policy

If you have any further questions or comments, you may contact us by:

Phone: +45 72 18 33 60
E-mail: sh**@in***********.com
Through our contact form
Through our live chat