Shipping and Delivery Policy

Shipping and Delivery Options

• In-Store Pickup: You can opt for in-store pickup, available from Monday to Friday between 9:00 AM and 5:00 PM by prior agreement.
• We provide various shipping options. For some orders, a third-party supplier may handle our inventory and oversee the shipping process.

Shipping Fees

• Multiple shipping options available. Some orders may be fulfilled and shipped by third-party suppliers.
• Shipping fees are based on weight and our agreements with the courier; the exact cost is shown at checkout.
• Estimated delivery times are not guaranteed due to third-party carriers (DHL, TNT, UPS, GLS, FedEx, etc.).
• Orders for in-stock items placed before 3:00 PM GMT+1 ship the same day. Custom or non-stock items ship per prior agreement.
• Delivery is complete when the carrier delivers to the specified address. Responsibility for handling passes to the buyer at that point.

International Shipping

• We ship to over 90 countries worldwide, following Danish and EU trade regulations, including export control and dual-use restrictions (EU Regulation 428/2009).
• Reselling, transferring, or re-exporting products without EU approval is prohibited.
• Please note that all international shipments must adhere to the rules and regulations of the Danish Trade and Industry of Denmark. A list of currently restricted countries can be found here. By placing an order, you are obligated to observe and comply with these rules. These restrictions also apply if the products are re-exported from your country.
• Buyers are responsible for any local duties, taxes or compliance with national import laws.
• Contact us for guidance on international shipping and current restrictions.

Shipping Restrictions

• Batteries are subject to various shipping restrictions, and not all countries accept them through standard courier routes. These rules change frequently, so we advise customers to contact us before placing an order to confirm available delivery options. If confirmation is not obtained initially, orders may be subject to cancellation if courier delivery is unavailable.
• Express shipment of batteries via courier incurs an additional delivery fee of 700 DKK + VAT.
• Delivery fees for batteries shipped outside of the courier network will be determined on a case-by-case basis.
• Please note that all shipping prices are subject to potential errors.

Buyer’s Responsibilities

• The buyer is responsible for complying with sanctions imposed by the UN, WTO, and EU. Ensure that purchased products are not transferred to any entity, company, or association under UN, WTO, and EU sanctions, either directly or indirectly.
• Transfer of goods to the following countries/areas is prohibited: Russia, Belarus, Iran, North Korea, Crimea, Sevastopol, Syria, Kherson, Luhansk, Donetsk, and Zaporizhzhia.
• Products must not be indirectly or directly supplied to Russian-based/owned companies from any orders placed with Inside Systems.

Questrions about Returns

If you have questions about returns, please review our Return Policy.

How can you contact us about this policy

If you have any further questions or comments, you may contact us by:

Phone: +45 72 18 33 60
E-mail: sh**@***********ms.com
Through our contact form
Through our live chat