Terms and Conditions

Sale and Delivery

 

  1. SCOPE

1.1. These general terms and conditions of sale and delivery (the ”Terms”) apply to the sale and delivery by Inside Systems A/S and its affiliated companies (collectively ”Inside Systems”) of goods (”Goods”) and ITAD Services to a buyer who has ordered and/or received the Goods or ITAD services (the ”Buyer”). The term ”ITAD Services” means Inside Systems’ services relating to the handling, recycling, resale or destruction of the Buyers IT equipment against payment by Inside Systems.

1.2. The Terms constitute and integral part of the Agreement as defined in clause 2.1, entered between Inside Systems and the Buyer.

1.3 The Buyer’s terms of purchase, if any, as specified in the Buyer’s general terms; in the Buyer’s purchase order; on the Buyer’s website or similar, shall not apply to any delivery made by Inside Systems unless expressly accepted in writing by Inside Systems.

1.4 In the event of inconsistencies between these Terms and specifically agreed terms between Inside Systems and the Buyer, the latter shall prevail if accepted by the manage-ment of Inside Systems.

1.5 Inside Systems reserves the right to change or amend the Terms at any time.

 

  1. CONCLUSION OF AN AGREEMENT

2.1. The Buyer may place orders both orally and in writing, including by e-mail. No binding contract (”Agreement”) is created until a written order has been accepted by Inside Systems. Inside Systems may, at its sole discretion, refuse to accept any order placed by the Buyer.

2.2. The Buyer will be deemed to have accepted an order or sales confirmation from Inside Systems, including the terms of the Agreement, unless the Buyer notifies Inside Systems of any objections within three (3) working days of receipt of such order or sales confirmation.

2.3. No Agreement may be cancelled or modified by the Buyer except by written agreement with Inside Systems. In such event, the Buyer shall indemnify Inside Systems in full against any and all losses (including loss of profit), costs (including the cost of all labour and materials), damages, fees and expenses incurred by Inside Systems as a result of the cancellation or modification.

2.4. Inside Systems only sells Goods or ITAD Services to business customers (B2B) unless otherwise agreed. Software or licenses that may for any reason be included in the Goods, separately or embedded, are not covered by any warranties from Inside Systems.

 

  1. PRICES

3.1. Unless otherwise agreed, all prices quoted by Inside Systems are exclusive of any applicable VAT, duty or similar tax to be invoiced and paid in addition to the price of the Goods or ITAD Services.

3.2. If the price of the Goods or ITAD Services increases due to documented changes in taxes and duties on the Goods, customs duties, import/export duties, exchange rates, freight costs (where freight is payable by Inside Systems) or other circumstances beyond Inside Systems’ control, Inside Systems reserves the right to make price adjustments.

 

  1. INSIDE SYSTEMS’ RESPONSIBILITY FOR ITAD SERVICES

4.1. Inside Systems prepares an overview (Audit Report) of the IT Equipment received, saleable and processed by Inside Systems. The Audit Report is prepared in accordance with the attached process description. Based on the Audit Report, Inside Systems shall prepare a realistic valuation of the IT Equipment, which will be subject to sale and redistribution as defined in the Audit Reports prepared from time to time (such IT Equipment is hereinafter referred to as the ‘Equipment’).

4.2. Inside Systems shall perform data erasure on all Equipment on which data may be stored in accordance with NIST 800-88r1 and DOD 5220.22-M standards. Equipment where data erasure cannot be performed using data erasure software shall be secured by physical destruction, further complying with the NIST 800-88r1 standard, and then recycled in accordance with applicable environmental and waste legislation.

4.3. Inside Systems is obliged to maintain an approved certification of the ISO27001 and ISO14001 standards.

4.4. Inside Systems shall pay Buyer the purchase price for Equipment for resale based on the condition and current market value of the Equipment as determined by Inside Systems. If the Buyer disputes the valuation, the Buyer shall either submit documentation for its claim or appoint a buyer, after which Inside Systems shall immediately and within five (5) days endeavour to obtain the revised value. If this is not possible, the Buyer may demand the return of the Equipment against bearing the costs associated with the handling. In addition, Inside Systems will only invoice the reasonable and necessary costs related to the return (packing materials, labour and transport) and only after mutual agreement and written acceptance has been reached between the parties.

4.5. Inside Systems will charge handling cost (service fee) for all Equipment in accordance with the attached price list. The service fees invoiced by Inside Systems (these service fees are hereinafter referred to as ‘Service Fees’) are set out in the individual Audit Reports provided by Inside Systems to the Buyer. The Audit Report contains an overview of the purchase price which the Buyer is entitled to invoice Inside Systems and the Service Fees which Inside Systems shall invoice the Buyer. If the Buyer has chosen a fixed price agreement, the prices of the individual Service Fees will not appear in the Audit Report as the Service Fees are included in the fixed price agreement. The price list is for information purposes only and is only used if the Buyer orders other ITAD Services that are not included in the fixed price agreement.

 

  1. THE BUYERS RESPONSIBILITY FOR ITAD SERVICES

5.1. The Buyer undertakes to pay Inside Systems the Services Fees invoiced by Inside Systems in accordance with the Audit Reports, even if the preagreed purchase prices do not exceed the Service Fees. The value of the return Equipment may be pledged and used as a means of possible set-off.

5.2. The Buyer has familiarised itself with Inside Systems’ handling processes and/or process description. The process description is a general description of processes and procedures followed by Inside Systems, but as different addresses and locations may have special measures and requirements, instructions and guidelines other than those stated in the process description may be given by Inside Systems, which must necessarily take precedence over the process description. The Buyer agrees to follow reasonable instructions given by Inside Systems in relation to the ordered ITAD Services. 

5.3. The Buyer shall be responsible for any damage or loss to the Equipment resulting from improper handling of the Equipment before handover to Inside Systems, or as a result of failure to comply with instructions and guidelines issued by Inside Systems

5.4. Prior to delivery of the Equipment to Inside Systems, the Buyer shall do the following, as non-compliance by the Buyer may result in a claim for additional payment from Inside Systems

  • remove locks and protective measures preventing data erasure or re-use of the Equipment (e.g. BIOS password) in accordance with Inside Systems’ instructions; and
  • disconnect the Equipment from the equipment manufacturer’s web-based authentication platforms or accounts (e.g. Apple ID, DEP, Samsung KNOX) if the Equipment is registered to these platforms or accounts.
  • However, the Buyer shall not remove the login password required to access the Equipment. Especially for Server, Storage and Network Equipment, the Buyer shall provide specific IP addresses and root passwords if these differ from the factory defaults.

    5.5. In case of doubt, the Buyer shall always contact Inside Systems with enquiries regarding the handling and delivery of the Equipment.

    5.6. Prior to delivery of the Equipment, the Buyer shall ensure backup of necessary data and software which may be installed on the Equipment and to delete them afterwards, except for the original installations of the Equipment. The Buyer is liable for any undesired loss of data that may arise from Inside Systems destroying the Buyer’s data in accordance with the Agreement. The Buyer shall notify Inside Systems in writing of any devices among the Equipment sold that deviate from the standard configurations, have additional internal or external hard drives installed, or other storage media that are not part of a standard configuration. If the Buyer fails to notify Inside Systems or if the Buyer provides additional devices or other media that Inside Systems does not expect to receive (e.g. magnetic discs, optical discs, optical disks, etc. magnetic discs, optical discs, data tapes, external memory or storage media, SIM cards, USB sticks or other including physical documents), Inside Systems will perform data erasure and destruction of these devices and material, but assumes no liability for the content, material or data on these devices, even if these devices or materials contain the Buyer’s confidential information and may have been submitted negligently or erroneously by Buyer.

    5.7. The Buyer shall ensure that no harmful or otherwise hazardous material is delivered to Inside Systems together with the Equipment. The Buyer shall be responsible for any additional costs and charges associated with the necessary and statutory handling of such material. In case of sharp objects as a result of damaged Equipment, including suspicion of leakage of battery acid, the Buyer shall make Inside Systems aware of this before the collection takes place and otherwise follow the instructions and directions given by Inside Systems.

 

  1. DELIVERY, COLLECTION AND TRANSFER OF RISK OF THE EQUIPMENT FOR ITAD SERVICES

6.1. Delivery of the Equipment to Inside Systems shall be made in accordance with Inside Systems‘ instructions and follow Inside Systems’ process description and any instructions and restrictions set out by Inside Systems.

6.2. Orders for collection must always be confirmed in writing by Inside Systems. The Buyer may place the order via the web shop, e-mail or telephone, after which the agreed order is confirmed in writing (e.g. by e-mail). The Buyer shall always state the preferred date and provide an estimate of the number of units of Equipment to be collected and provide any other relevant information that Inside Systems may need. Unless otherwise agreed, the Buyer shall pack the Equipment as instructed in the ITAD Grid Cages provided and otherwise follow the instructions given by Inside Systems.

6.3. Special pick-ups: For a fee and by prior offer, Inside Systems may arrange for the complete dismantling and packing of the Equipment before transport. The Buyer shall facilitate the necessary access to the Equipment for Inside Systems personnel and vehicle(s) at all addresses that may be covered. Special collection must be requested at least two (2) weeks prior to the requested collection date.

6.4. If the Buyer wishes to be responsible for packing and transport of the Equipment, the liability and thus the risk of loss of or damage to the Equipment shall not pass to Inside Systems until the Equipment is handed over to Inside Systems‘ representatives or until the goods are received at Inside Systems’ address. 

 

  1. OWNERSHIP OF THE EQUIPMENT FOR ITAD SERVICES

7.1. The Buyer represents and warrants that the Equipment is legally acquired and legally owned by the Buyer at the time of entry into the Agreement, including that the ownership of the Equipment passes to Inside Systems without any mortgage, pledge, lease or rental agreement, other similar third-party rights or any other encumbrances. The Buyer shall be able to provide evidence of ownership and its origin upon Inside Systems’ request. Documentation will normally be in the form of a copy of the original purchase invoice, purchase agreement or similar.

7.2 Ownership to the Equipment shall pass to Inside Systems when the Equipment is transferred to Inside Systems or its representatives.

7.3 The Buyer shall indemnify Inside Systems against any loss, damage, costs (including reasonable legal costs), expenses, claims and liabilities of any nature whatsoever asserted against Inside Systems or suffered, incurred or suffered by Inside Systems as a result of or in connection with any breach of the warranty given by the Buyer under clause 7.1 above.

 

  1. TERMS OF DELIVERY AND PASSING OF RISK

8.1. All agreed delivery clauses set out in the Agreement shall be interpreted in accordance with the latest version of INCOTERMS as published by the International Chamber of Commerce in Paris, France, at the time of the conclusion of the Agreement. If the parties have not agreed on delivery terms, the Goods shall be delivered in accordance with the term Ex Works (EXW).

8.2. The delivery date stated in the Agreement shall only be considered approximate and cannot be considered as a binding or fixed delivery date. In case of delayed delivery, the Buyer shall give Inside Systems a written notice of default which gives Inside Systems a reasonable time to fulfil its obligations. If Inside Systems exceeds this reasonable time limit, the Buyer shall be entitled to terminate the Agreement in whole or in part, but only with respect to the undelivered Goods. In such case, Inside Systems shall not be liable for any damage.

8.3. Inside Systems may deliver the Goods in instalments.

8.4. If the Buyer does not receive timely delivery of the Goods – or if, where the Buyer is required to give delivery instructions, the Buyer fails to give such instructions – Inside Systems may, at its sole discretion, either extend the delivery time for the Goods, store the Goods at the Buyer’s risk and expense until actual delivery, or terminate the Agreement or any part thereof, in each case without prejudice to any other rights or remedies available to Inside Systems.

8.5. The risk of delivery of the Goods shall pass to the Buyer in accordance with the agreed INCOTERM or when the Goods are offered for delivery at the agreed location.

 

  1. RETENTION OF TITLE FOR DELIVERED GOODS

9.1. Inside Systems shall retain full title to the Goods, which shall remain the sole and absolute property of Inside Systems until Inside Systems has received full payment for the Goods and any other outstanding debts.

9.2. Until Inside Systems has received full payment for the Goods and any other outstanding debts, the Buyer acknowledges that the Buyer is in possession of the Goods solely as a fiduciary agent and guarantor of Inside Systems and the Buyer will properly store, protect and insure the Goods and keep the Goods at its premises separate from the Buyer’s own goods and mark the Goods in such a way that they are easily identifiable as Goods of Inside Systems.

9.3. The Buyer’s right to possession of the Goods shall cease if the Buyer 1) fails to pay any amount due to Inside Systems or 2) an event of insolvency as defined in the Danish In-solvency Act occurs or 3) if Inside Systems reasonably believes that any of the above events are likely to occur and notifies the Buyer accordingly.

9.4. Until title to the Goods passes to the Buyer (and provided that the Goods are still in existence and have not been resold), Inside Systems shall at all times be entitled to require the Buyer to deliver the Goods to Inside Systems and, if the Buyer fails to do so immediately, to enter the Buyer’s or any third party’s premises where the Goods are stored in order to repossess the Goods.

9.5. The Buyer shall not be entitled to pledge or in any way charge as security for any debt for any of the Goods which remain the property of Inside Systems. If the Buyer does so, all debts owed by the Buyer to Inside Systems (without prejudice to any other right or remedy of Inside Systems) shall become immediately due and payable.

 

  1. NON-CONFORMITY

10.1. Upon delivery, the Buyer shall inspect the Goods for any defects. Any visible defects must be reported in writing to Inside Systems immediately, and no later than three (3) working days after receipt of the Goods, otherwise the Goods shall be deemed to be in conformity with the Agreement.

10.2. For any defect which is not visible on visible inspection (hidden defects), the Buyer shall give written notice to Inside Systems no later than six (6) months after delivery of the Goods and no later than three (3) days after the Buyer has discovered or ought to have discovered the defect.

10.3. If there is a claim regarding a defect, both parties are entitled to demand an independent investigation by an independent investigation company agreed between the parties. If necessary, the Buyer shall assist Inside Systems in cooperating with an independent investigation company.

10.4. If loss or damage to the Goods and/or their packaging is visible during transport, a reservation must always be recorded on the CMR waybill or other consignment note. Reservations must also be notified in writing to Inside Systems and the carrier upon receipt in case of visible loss or damage and within three (3) days of receipt in case of loss or damage that is not visible.

10.5. If defects occur, Inside Systems shall, at its sole discretion and sole obligation, replace the delivery, remedy the defect or offer the Buyer a proportionate reduction in the price, after which the defect shall be deemed to be fully remedied. No other remedies shall be available to the Buyer, including claims for damages of any kind, including in relation to trading losses, loss of profit and other indirect losses.

10.6. Except as expressly stated in these Terms or the Agreement, Inside Systems makes no representations, warranties or guarantees whatsoever and all representations and war-ranties, whether express, implied, statutory or otherwise, including any implied warranty of merchantability or fitness for a particular purpose, are hereby disclaimed to the maxi-mum extent permitted by applicable law.

10.7. The Buyer acknowledges and agrees that the sale of Goods by Inside Systems does not grant the Buyer any right or licence to any software and that manufacturers or suppliers of computer software normally retain ownership of copyright and other intellectual property rights. If software is included in any Goods supplied by Inside Systems, the software and associated documentation are provided ‘AS IS’ and without warranty of any kind.

 

  1. TERMS OF PAYMENT

11.1. Unless otherwise agreed, the Buyer shall pay for the Goods and ITAD Services in full and cleared funds to the bank account designated by Inside Systems within ten (10) days of receipt of invoice and always before delivery.

11.2. The Buyer shall not be entitled to withhold any payment or set off any payment against any outstanding claim against Inside Systems which has not been authorised by Inside Systems.

11.3. If payment is not made and received by Inside Systems on the due date, Inside Systems may charge interest on the then outstanding amount at the rate of two (2) percent per month or part thereof from the date of invoice.

11.4. Goods and, to the extent applicable, ITAD Services not collected due to late payment will be stored and insured at the Buyer’s expense until final payment is received by Inside Systems.

11.5. If the Buyer fails to pay, despite repeated reminders, this may be considered a material breach of the Agreement by Inside Systems, and Inside Systems is therefore entitled to terminate the Agreement with immediate effect and stop the delivery of the services covered by the Agreement. The time of termination will be the time when Inside Systems notifies the Buyer in writing of the right of termination and the reasons for such termination. The breach does not release the Buyer from the payment due under the Agreement, in-cluding payment from the date of termination, which in case of a fixed-price agreement also includes the following six (6) months, however, at most until the end date of the Agreement.

 

  1. LIMITATION OF LIABILITY

12.1. To the fullest extent permitted by applicable law, Inside Systems shall not be liable to the Buyer for any indirect, special or consequential costs, losses, expenses or damages, in-cluding, without limitation, any increased operating costs or damages or losses resulting from delayed delivery or wasted expenditure, loss of production, loss resulting from busi-ness interruption, loss of profits, loss of revenue or business or damage to goodwill or reputation.

12.2. Inside Systems’ total liability is always limited to the proven damage and cannot under any circumstances exceed the value of the Agreement.

12.3. If the provisions in clauses 12.1-12.2 are deemed to be invalid or unenforceable, Inside Systems’ liability shall be adjusted to the lowest amount deemed reasonable.

 

  1. PRODUCT LIABILITY

13.1. The Buyer shall indemnify Inside Systems against all costs, losses, liabilities, damages and injuries resulting from death, personal injury or property damage caused by the Buyer’s acts and/or omissions.

13.2. Inside Systems shall only be liable in case of personal injury and/or property damage if (i) such injury/damage is caused by the Goods and/or the ITAD Services (documentation is required) and (ii) such liability is in accordance with applicable mandatory law. In case of damage to property, Inside Systems’ liability is limited to the greatest extent possible.

13.3. Notwithstanding clause 13.2, Inside Systems is under no circumstances liable for indirect, special, incidental, consequential or punitive damages of any kind, including, but not limited to, business interruption costs, loss of profits, loss of goodwill, removal and/or re-installation costs, purchase costs, recall and cancellation costs, handling costs, fines, loss of data, damage to reputation or loss of customers and consumers.

13.4. The Buyer shall without undue delay notify Inside Systems in writing if the Buyer becomes aware of circumstances that may justify product liability on Inside Systems.

 

  1. SUSPENSION AND DISSOLUTION

14.1. At its sole discretion and without prejudice to any other rights under the Terms, Inside Systems has the right, in whole or in part, to suspend (further) performance of the Agreement or to terminate the Agreement in whole or in part if:

14.1.1. the Buyer fails to fulfil one or more of its obligations or if Inside Systems has well-founded reasons to fear that the Buyer will not fulfil its obligations;

14.1.2. the Buyer has applied for or has been granted suspension of payments;

14.1.3. the Buyer’s bankruptcy has been petitioned or imposed or if the Buyer has otherwise lost the power to dispose of its assets;

14.1.4. any Goods and/or ITAD Services of the Buyer have been seized;

14.1.5. if the Buyer ceases its business or more than 50% of the Buyer’s equity interests or business in general is transferred to a natural or legal person who does not own at least 25% of the Buyer’s share capital or business in general at the time the Agreement to which the Terms apply is concluded; and/or

14.1.6. if any share capital or business in general is transferred to a natural or legal person that produces or sells products that compete with Inside Systems.

14.2. Any right of suspension or dissolution by the Buyer is excluded.

 

  1. FORCE MAJEURE

15.1. ‘Force Majeure’ means events where delay or non-performance of a party’s obligations is caused by circumstances beyond its reasonable control, including, but not limited to, governmental action, riots or other civil disturbances that directly affect the party’s ability to conduct its business activities, war (whether declared or not), acts of terrorism or widespread vandalism, pandemic, epidemic, strike, earthquake, flood, fire, interruption of transportation, embargo, widespread significant shortage of transportation facilities or raw materials, accident, lockout or other labour unrest.

15.2. A party’s failure or delay in the fulfilment of its obligations as a result of Force Majeure shall not be deemed to be a breach of the Agreement by the affected party. This also applies to non-performance or delayed fulfilment of a party’s subcontractor’s or other contractual partner’s obligations if this subcontractor or other contractual partner is affected by a Force Majeure-situation.

15.3. The affected party shall immediately notify the other party in writing of the incident de-scribed above. Within seven (7) days of the occurrence of the incident, the party shall provide evidence of the incident.

15.4. The obligations and rights of the parties are extended on a day-to-day basis for the peri-od corresponding to the period of the Force Majeure event. When the Force Majeure Event has subsided, the parties’ respective obligations will resume. If the circumstances last for more than two (2) weeks, either party is entitled to terminate the Agreement in whole or in part without this being considered a breach. Neither party is entitled to claim compensation for any losses from the other party as a result of Force Majeure.

 

  1. HARDSHIP

16.1. If at any time prior to the performance of an Agreement there has been a material change in business, monetary or commercial conditions beyond the control of Inside Systems (hardship) and as a result the Agreement has become excessively onerous for Inside Systems, Inside Systems may notify the Buyer that Inside Systems wishes to perform and review the terms of the Agreement in light of the changed conditions. The Buyer shall meet with Inside Systems to discuss and negotiate in good faith alternative terms of the Agreement which reasonably relieve Inside Systems from such hardship. If no agreement has been reached on a remedy within seven (7) days from the date of Inside Systems’ request for such meeting, Inside Systems shall be entitled to terminate the Agreement. Such termination shall not constitute a breach and any and all liability shall be excluded.

 

  1. INTELLECTUAL PROPERTY RIGHTS

17.1. Inside Systems’ intellectual property rights, including but not limited to names, trade-marks and logos, shall at all times be and remain the exclusive property of Inside Systems. The Buyer may not use Inside Systems’ intellectual property rights without the prior written consent of Inside Systems.

17.2. The Buyer shall indemnify Inside Systems for all costs and losses incurred by Inside Systems as a result of the Buyer’s breach of this clause 17.

 

  1. EXPORT RESTRICTIONS

18.1. The Buyer is informed that certain Goods are subject to export and other resale re-strictions. If the Buyer supplies the Goods to a customer who may use the Goods outside the United States or EU or EFTA countries, the Buyer acknowledges and shall inform its customers that some Goods are controlled for resale or export by the US Department of Commerce, EU or EU/EFTA member state agencies and such Goods may require au-thorisation prior to resale or export. The Buyer has established active control mecha-nisms that require its customers to confirm and warrant that they comply with and re-spect the same export regulations.

18.2. The Buyer guarantees that it will not:

1. Export, re-export or otherwise distribute Goods or direct products thereof in violation of restrictions relating to dual-use and export control laws or regulations in the USA, EU, or any EU/EFTA Member State;

2. Resell, export or re-export any Goods with knowledge that the Goods will be used in the design, development, production, or use of chemical, biological, nuclear, or ballis-tic weapons, or in any facility engaged in such activities, unless the Buyer has ob-tained prior approval from the U.S. Department of Commerce, the EU, or the relevant competent authority of the EU/EFTA Member State, and

3. Export or re-export, directly or indirectly, Goods to countries subject to an embargo or resell Goods to entities or individuals restricted from purchasing products, including those listed on the list of sanctioned parties issued by the U.S. Department of Commerce or similar lists issued by the EU or EU Member States.

 

  1. DATA PROTECTION

19.1. The Buyer shall comply with all applicable data protection legislation, including but not limited to the General Data Protection Regulation (GDPR). This includes the obligation for the Buyer to maintain reasonable technical and organisational security measures to protect the personal data of its contractors, employees, and other individuals, and to immediately notify Inside Systems in the event of a security breach affecting Inside Systems. Furthermore, the Buyer shall, at no cost, provide reasonable assistance to Inside Systems in rectifying, notifying, and fulfilling any other obligations required under applicable data protection legislation.

 

  1. CONFIDENTIALITY

20.1. The parties undertake to keep confidential any information and material received from the other party that is marked as confidential or that should be regarded as confidential, and not to use such information or material for any purpose other than the purpose of this Agreement.

20.2. The conclusion and content of the Agreement, including prices, duration, and other parameters, are confidential in nature. Disclosure of the Agreement to the public or to any third party may only take place with the mutual written consent of, and agreement on the exact wording of, such disclosure.

 

  1. JURISDICTION AND GOVERNING LAW

21.1. These Terms and all agreements, including the Agreement, entered into between Inside Systems and the Buyer, including any delivery of Goods and/or ITAD services to the Buyer, shall be governed by and interpreted in accordance with Danish law, excluding the rules on choice of law. The CISG (United Nations Convention on Contracts for the International Sale of Goods) shall not apply.

21.2. Any dispute between Inside Systems and the Buyer regarding the parties’ Agreement, including the Terms, shall be settled by the District Court in Aalborg.

21.3. Notwithstanding clause 21.2, Inside Systems shall have the right, at its sole discretion, to bring any dispute with the Buyer before the competent courts in the country where the Buyer has its statutory domicile.

 

  1. MISCELLANEOUS

22.1. Neither party shall assign this Agreement to any third party without the prior written consent of the other party.

22.2. Any amendment or addition to the Agreement must be agreed in writing and signed by the duly authorised representatives of the parties in order to be valid.

22.3. The failure of a party to enforce any provision under the Agreement shall not automatically constitute a waiver of the party’s right to enforce such provisions thereafter.

22.4. If any provision of the Agreement is or becomes illegal, invalid, or unenforceable in any respect under the laws of any jurisdiction, the legality, validity, or enforceability of the remaining provisions shall not be affected or impaired thereby. The invalid provision shall be replaced by a valid provision that most closely reflects the original purpose and commercial intent of the invalid provision.

 

 

Purchase

 

  1. SCOPE

1.1. These General Terms and Conditions of Purchase (“Terms”) apply to the purchase of goods and/or services (collectively “Goods”) by Inside Systems A/S and its affiliated companies (collectively “Inside Systems”) from any person, firm, company or other entity supplying Goods (“Supplier”).

1.2. The Supplier’s terms of sale and delivery, as they may be specified in the Supplier’s general sales terms; in the Supplier’s sales confirmation; at the Supplier’s website, or the like, will not apply to any purchase made by Inside Systems, unless expressly accepted in writing by Inside Systems.

1.3 In case of discrepancies between these Terms and specially agreed terms between the parties, the latter shall prevail if accepted by the management of Inside Systems.

Inside Systems reserves the right to change these Terms at any time.

 

  1. CONCLUSION OF AN AGREEMENT

2.1. All quotations of the Supplier intended for Inside Systems are irrevocable, unless explicitly stated in the offer. Inside Systems is not obligated to accept an offer made by the Supplier and/or to place an order.

2.2. The contract between Inside Systems and the Supplier shall only be deemed binding once Inside Systems has placed a purchase order (“Order”) in writing which is to be confirmed by the Supplier to Inside Systems in writing within two weeks of receipt thereof (”Agreement”). If the Supplier fails to confirm the Order within two weeks of receipt thereof, Inside Systems is entitled to cancel the Order without incurring any liability to the Supplier.

2.3. Oral agreements of any kind must be confirmed by Inside Systems in writing to become effective.

2.4. If the Supplier concludes the Agreement on behalf of another natural or legal person, the Supplier declares by entering into the Agreement to be authorized to do so. In addition to this (legal) person, the Supplier is jointly and severally liable for all obligations arising from this Agreement.

2.5. The Supplier may not cancel the Agreement unless for good cause. Notwithstanding any other provisions under these Terms, Inside Systems is entitled to cancel the Agreement in whole or in part by giving written notice to the Supplier at any time prior to the delivery date in which event Inside Systems’ sole liability will be to pay the Supplier a fair and reasonable compensation for work-in-progress at the time of cancellation but such compensation will not include loss of profits (whether direct or indirect and whether actual or anticipated) or any indirect or consequential damage.

 

  1. PRICES

3.1. The agreed prices are set out in the Agreement. Unless otherwise agreed in writing, the price will be in US Dollars, Euros or DKK and includes:

    • all delivery and packaging costs including, but not limited to, import/export clearances, shipping, carriage and insurance costs; and
    • sales tax, excise duty and any other applicable taxes.

 

  1. TERMS OF PAYMENT

4.1. Terms of payment shall be as set out in the Agreement. If the terms of payment is not set out in the Agreement, the terms of payment will be net 60 days.

4.2. Inside Systems shall be entitled to retain any payment or set off any payment against any alleged outstanding claim against the Supplier.

4.3. The Supplier is not entitled to suspend deliveries of the goods as a result of any payment being outstanding.

4.4. The Supplier is not entitled to demand interest nor charge a fee if payment is late.

 

  1. DELIVERY

5.1. All agreed delivery clauses are interpreted according to the latest version of INCOTERMS by the International Chamber of Commerce in Paris, France, and in force at the time of submission of the Order by Inside Systems. The delivery clause for any purchase of Goods will be as set out in the Order or the Agreement. If the Parties have not agreed the terms of delivery, the goods shall be delivered on the term Delivered Duty Paid (DDP) according to the latest version of INCOTERMS.

5.2. The Supplier must notify Inside Systems about the dispatch in writing in good time prior to arrival of the Goods. Returns of any kind are at the Supplier’s risk and expense. The Goods shall be appropriately packaged in customary packaging and protected against any harmful influences whatsoever. The labelling on the packing material shall comply with Inside Systems’ instructions, if any, and applicable laws and regulations.

5.3. The date of delivery set out in the Agreement means the time, when the Goods shall be delivered at the delivery address set out in the Agreement. The delivery time is fixed and may not be deviated from (time is of the essence), unless otherwise agreed between the Supplier and Inside Systems in writing.

5.4. Part delivery is subject to prior written agreement. Otherwise, the delivery may be rejected by Inside Systems.

5.5. The quality shall be in strict compliance with the terms of the Agreement. Quality other than the one ordered, entitles Inside Systems to reject the delivery in whole or partly by own choice.

5.6. In case of early delivery, Inside Systems reserves the right to refuse acceptance of the Goods until the agreed time of delivery. If Inside Systems chooses to accept the early delivery of the Goods, the payment terms shall be in accordance with the agreed time of delivery.

5.7. The Supplier shall immediately inform Inside Systems in writing of any delay. Delays of any kind entitles Inside Systems to cancel the Agreement. Inside Systems shall give written notice of cancellation within 5 working days after having received information of the delay.

A cancellation shall exempt Inside Systems from any obligation to pay in whole or in part any consideration, compensation etc. for the cancelled order. Inside Systems reserves the right to claim damages for any direct or indirect loss suffered by Inside Systems due to late delivery, including any expenses for agreed penalties and replacement purchase paid by Inside Systems.

 

  1. WARRANTIES

6.1. The Supplier warrants that the Goods will:

    • be of merchantable quality and be free from defects in design, material and workmanship;
    • be free from all charges and encumbrances and all other adverse interests;
    • not be tampered with in any way, including that the Goods must be with the same form, function and specifications as when it was originally marketed by the manufacturer;
    • not have undergone any unauthorized repairs or replacement of components other than original firmware and microcode;
    • comply with all applicable laws, rules, regulations or other legal requirements in all relevant jurisdictions to the extent necessary to ensure its proper performance of this agreement;
    • will be fit for the purpose made known or available to the Supplier either in writing or orally at or prior to Order date;
    • will be complete and fully operational and shall be delivered with all parts (and also those parts and usual safety devices that are not specified in the Order but which are required for the proper operation of the goods or services)
    • comply strictly with Inside Systems’ requirements and specifications of the Goods; and
    • not infringe any intellectual property rights of any other person, including that the Goods are free to be sold within the European Union.

6.2. The Supplier shall obtain all necessary licenses, clearances and other consents for the supply of the Goods and shall at its own costs provide all assistance and necessary documents including, but not limited to, documents required by any proprietary owner of intellectual property rights claiming that the re-sale of the Goods infringes the owner’s intellectual property rights.

6.3. Without prejudice to any other rights or remedies of Inside Systems (whether express or implied), for a period of 12 months from the date of delivery, in respect of Goods which do not conform with the provisions of Section 6.1, the Supplier shall, at the Inside Systems’ option:

    • replace or repair such Goods free of charge;
    • provide Inside Systems with a credit note in the amount of the price of the non-conforming Goods;
    • require the Supplier to pay for the cost of the repair or replacement of the Goods if the Supplier cannot replace or repair the Goods;
    • recover from the Supplier any costs Inside Systems incurs in obtaining substitute goods from a third party less any amount refunded by the Supplier;
    • claim damages for any other costs, loss or expenses Inside Systems incurs which are in any way attributable to the Supplier’s failure to comply with the conditions in these Terms and/or the Agreement; and
    • or comply with any other requests selected by Inside Systems available at law.

In addition thereto, the Supplier shall be liable for any costs and expenses incurred or suffered by Inside Systems as a result of the non-conforming Goods, such as costs and  expenses  on transport, logistic, labour costs, assembly and disassembly costs.

 

  1. INDEMNIFICATION

7.1. The Supplier indemnifies Inside Systems and Inside Systems’ customers in full against all direct, indirect and consequential liability, claims, loss of profits, loss of business, depletion of goodwill and similar losses, damages, costs and expenses (including legal expenses) awarded against or incurred by Inside Systems for any:

7.1.1. breach by the Supplier of any warranties or other obligations set out in these Terms;

7.1.2. patent, trademark, copyright, trade secret or other intellectual property infringement claim relating to the Goods, materials, or packaging, supplied by the Supplier;

7.1.3. breach by the Supplier of any applicable law;

7.1.4. death or injury to a person, or any loss or damage to a persons real or personal property; or

7.1.5. act or omission of the Supplier or its employees or subcontractors in supply and delivering the Goods.

 

  1. INSURANCE

8.1. The Supplier shall at its own costs maintain a general liability insurance (including products liability) and such other insurances as Inside Systems may specify to the Supplier and which includes Inside Systems as additional insured.

8.2. The Supplier shall provide a certificate of insurance policies to Inside Systems upon request.

 

  1. FORCE MAJEURE

9.1. Neither Inside Systems nor the Supplier shall be liable for any default or delay in performing its obligations, if caused by an event beyond reasonable control, provided that the affected party gives prompt written notice of any such inability to perform to the other party. Events beyond reasonable control includes – but is not limited to – plagues, epidemics, natural disasters, war, civil war, riots, terror, strikes, lockouts and compliance with any governmental rules or regulations (“Force Majeure”).

9.2. The affected party shall advise the other party immediately in writing of the occurrence described above. Within seven (7) calendar days after the beginning of the incident, the party shall forward evidence of the incidence.

9.3. The obligations and rights of the parties shall be extended on a day-to-day basis for the time period equal to the period of the Force Majeure event. When the Force Majeure event has abated, the parties´ respective obligations shall resume. If the circumstances proceed for more than two (2) weeks, each party shall be entitled to cancel the order or part of the order, without this being considered a breach of contract. None of the parties shall have the right to claim compensation of possible losses from the other party due to Force Majeure.

 

  1. INTELLECTUAL PROPERTY RIGHTS

10.1. Inside Systems’ intellectual property rights, including – but not limited to – names, trademarks and logos, shall at all time be and remain the exclusive and sole property of Inside Systems. The Supplier is not allowed to use Inside Systems’ intellectual property rights without the prior written consent of Inside Systems.

10.2. The Supplier shall indemnify Inside Systems for all costs and losses suffered by Inside Systems due to the Supplier’s breach of this clause.

 

  1. DATA PROTECTION

11.1. The Supplier shall comply with all applicable data protection laws, including but not limited to, the General Data Protection Regulation 2016/679. This includes that the Supplier shall maintain reasonable technical and organizational security measures to protect the personal data of its contractors, employees and other individuals and shall immediately notify Inside Systems in the event of a breach of security impacting Inside Systems. Further, the Supplier shall at no cost provide reasonable assistance to Inside Systems with the remediation, notification and other obligation required under the applicable data protection laws.

11.2. To the extent that the Supplier sells Goods to Inside Systems that are refurbished, the Supplier warrants that there have been performed a full data wipe on the Goods in accordance with NIST 800-88r1 or similar standards. If, upon receipt of the Goods, Inside Systems realises that a full data wipe has not been performed on the Goods in accordance with NIST 800-88r1 or similar standards, the Supplier agrees that Inside Systems may wipe all data on behalf of the Supplier at the Supplier’s risk and expense.

 

  1. GENERAL

12.1. Should any provision of these Terms be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision may be modified by such court in compliance with the law giving effect to the intent of the parties and enforced as modified. All other terms and conditions of these Terms shall remain in full force and effect and shall be construed in accordance with the modified provision.

12.2. Failure by any party to exercise or enforce any rights under these Terms shall not be deemed to be a waiver of any such right, nor to be a bar to the exercise or enforcement thereof at any time or times thereafter.

12.3. The Supplier agrees to keep secret and confidential any and all written and/or oral information of any kind related to the business relationship between the Supplier and Inside systems. The Supplier agrees to use information obtained strictly for the purpose of delivery, and not to disclose such information to a third party.

 

  1. JURISDICTION AND GOVERNING LAW

13.1. These Terms and all contracts entered into between Inside Systems and the Supplier, including any supply of Goods to Inside Systems, shall be governed by and construed in accordance with the laws of Denmark, notwithstanding any choice of law or conflict of law provisions specifying other choice of law. CISG (United Nations Convention on Contracts for the International Sales of Goods) shall not apply.

13.2. Any dispute between Inside Systems and the Supplier regarding the parties’ contractual relationship, including these Terms, shall be settled at the city court of Aalborg.

13.3. Notwithstanding clause 2 Inside Systems is entitled, at its sole discretion, to bring any dispute with the Supplier before the competent courts in the country where the Supplier has its registered office.

13.4. The Supplier accepts that any dispute between the Supplier and Inside Systems is to be settled before the same forum as disputes between Inside Systems and Inside Systems’ customers are settled.

 

Webshop

 

Confirmation

When you confirm your order, you enter into an official agreement (“the order”). After your order is received, you will receive an automatic email confirmation. However, we reserve the right to cancel your order without legal consequences and at our discretion. If we cannot deliver as agreed in the confirmation email of your order, we will contact you. In such a case, if possible, we will suggest an alternative product for you.

 

Trade with individuals

Inside Systems only deals with businesses, not private individuals. This means that our prices are always stated without VAT, the general terms and conditions below apply and take precedence over any buyer’s general terms and conditions.

 

Payment

Through our webshop, you can pay with the following:

  • Visa
  • MasterCard
  • PayPal
  • Bank transfer (the item is shipped only after we receive the payment)

With bank transfer, you are not protected by the chargeback scheme.

With PayPal, you are not protected by the chargeback scheme.

Read more about the terms on PayPal’s website.

Any card fees are invoiced to the buyer.

The amount is only withdrawn from your card when the item is shipped.

 

Reservation of amount

If you pay with an international payment card, reserve the amount immediately. The money is reserved on your card or account until we deduct the amount when we send the item, or the money is released according to an agreement with your card issuer. You can read more about the rules for this specific card at your card locations.

 

Pricing

Prices listed by Inside Systems do not include VAT and exclude costs for services, payment, and delivery. Inside Systems reserves the right to adjust prices at any time and to cancel orders at our discretion. We endeavor to provide accurate information regarding prices, product specifications, stock levels, and the condition of products. Our prices are available in the following currencies:

  • Danish Kroner (DKK)
  • Euro (EUR)
  • US Dollars (USD)
  • British Pounds (GBP)

 

Shipping

Web orders are sent with DHL – we normally ship with DHL, TNT, UPS, GLS, and FedEx. This can be done via other shipping companies in connection with larger shipments.

All webshop orders are expected to be delivered within 24 hours (on a weekday) after order confirmation. See estimated delivery times for worldwide delivery: 

Destination Standard delivery Express delivery
Denmark 1-2 business days 1-2 business days
EU countries 2-5 business days 1-2 business days
Countries outside EU 4-7 business days 2-4 business days

Goods directly from stock will be dispatched the same business day if ordered before 15:00 P.M. GMT + 1

Inside Systems can only comply with the shipment date, while delays may occur with DHL, TNT, UPS, GLS, FedEx, or other courier services.

Some products may have restrictions that prevent delivery to certain locations – for example, some airlines do not accept batteries on board, which prevents us from delivering them to locations where only these airlines deliver. We do our best to advise on this in advance when possible, but frequent changes in regulations do not always make this possible.

 

Export Controls and Sanctions

As the purchaser of the products, it is your responsibility to ensure compliance with relevant export control regulations when re-exporting the products. Please be aware that the products may be subject to U.S. export control regulations (known as “U.S. EAR”), which, if applicable, must be adhered to.

Additionally, it is your duty to ensure adherence to existing EU and UN sanctions. You must ensure that the products are not transferred, either directly or indirectly, to any entity (individual, company, association, etc.) that is directly or indirectly under EU and/or UN sanctions. U.S. sanctions may also apply and must be complied with.

The direct or indirect transfer of the products to the following countries and geographic areas is prohibited: North Korea, Iran, Crimea, Russia, Syria, Yemen, Libya, Kazakhstan, Kyrgyzstan, Iraq, Georgia, Belarus, Armenia, Afghanistan, Sevastopol, Donetsk, Luhansk, Zaporizhzhia, and Kherson.

By purchasing through our webshop, you and your organization also confirm that there is no intention to sell or ship this equipment to Russia or Belarus, or to any Russian-owned entity, regardless of its location.

 

Shipping costs

Our shipping rates are calculated based on the weight of the purchased items, your delivery address, and the individual discount agreements we have with the shipping companies.

Your shipping price will be visible when you enter your address at checkout.

 

Local and Import Taxes

Please be aware that local taxes such as customs duties and sales tax may apply, depending on your region and local import laws. The responsibility for paying any import-related charges lies with the purchasing company. We cannot and will not alter the value on a package’s customs declaration to assist in avoiding additional fees. For further inquiries, feel free to contact us here.

 

Product Specifications and Condition

Unless otherwise stated, our range of products primarily consists of refurbished or previously owned items. We ensure that all our refurbished equipment undergoes thorough testing, cleaning, and is covered by our warranty, which includes a money-back option.

The product specifications we provide should be considered as indicative. Minor deviations may occur, but you are only obliged to accept these if they do not significantly reduce the product’s value.

Should you require a brand-new and factory-sealed product, please feel free to contact us here to receive a specific offer.

 

Warranty

All our products come with a one-year warranty from the date of purchase unless otherwise stated. This warranty covers any material or manufacturing defects that may arise under normal use of the product.

Please note that our warranty does not cover damages caused by misuse, accidents, or unauthorized modifications or repairs. Furthermore, our warranty is limited to the product’s price and does not cover indirect or consequential damages, including lost profits, data loss, or other financial losses.

To submit a warranty claim, please contact our customer service at shop@insidesystems.com with your order number and a detailed description of the issue you are experiencing. We will work with you to troubleshoot the problem and provide a solution, which may include replacement, or refund at our discretion. Any replacement will be carried out at Inside Systems, Troensevej 8, 9220 Aalborg Øst, Denmark. Inside Systems cannot perform any replacements at your location.

 

Right of Withdrawal

As a buyer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or the last part.

The period means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to RMA@insidesystems.com or use the standard withdrawal form here.

You cannot cancel the purchase by refusing to receive the item without also notifying us.

 

Cancellation of Part of the Purchase

If you have purchased several items from us, you have the option to return one or more items, even if they are purchased in one order.

Note that you will not get back the shipping costs if you cancel part of your purchase.

 

Return

Once you have informed us that you wish to cancel your purchase, you have 16 days to send the item back to us.

You must pay for the package to be returned, and you are liable for any damages that occur during transport.

 

No Right of Withdrawal

These agreements cannot be withdrawn:

  • Delivery of goods that are made to your specifications or have a clearly personal touch:
    • Consumables such as licenses
    • New items that have been opened, used, or otherwise are not in the same condition as at purchase can be returned against a fee.
    • Items ordered for the customer from our suppliers, or configured according to the customer’s specifications.
    • Delivery of sealed goods which for reasons of health protection or hygiene are not suitable for return, and where the seal has been broken after delivery.
    • Delivery of licenses, where you have broken the seal.
    • Delivery of digital content that is not physically delivered, e.g., licenses, if you previously have agreed that your order processing starts and that your right of withdrawal thus expires.

 

Condition of the item when you send it back

If the item has lost value, and it is because you have used it in a way other than necessary to determine the item’s nature, characteristics, and function, you can only get part of the purchase amount back. The amount you can get back depends on the item’s trade value, and in some cases, it may mean that you only get the shipping costs back.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, it may lead to a decrease in the item’s value.

 

Refund of the Purchase Amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We refund all payments we have received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery we offer), no later than 14 days from the day we have received your notice that you wish to cancel the agreement.

We refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold the payment until we have received the item, unless you send us documentation that you have returned it.

 

Newsletter Subscription

This policy explains how Inside Systems handles the personal information we collect from you when you sign up for our newsletter via email.

By subscribing to our newsletter, you agree that we may collect, store, and use your personal data in accordance with the terms of this policy. The purpose of our newsletter is to keep our customers and visitors informed about the latest updates, special offers, and information about our products and services. Subscribing to our newsletter is voluntary; it is not a requirement.

Unsubscribing from Newsletter:
You always have the option to adjust your subscription preferences or to completely stop further communication from us. You can do this by clicking the unsubscribe link located at the bottom of each newsletter. Alternatively, you can contact us directly and request to be removed from our email list.

 

Handling of Personal Data

When you make a purchase with us through our webshop, we need certain information to complete the transaction. These details include:

  • Your name
  • Your business registration number (CVR/VAT number, if applicable)
  • Your address
  • Your phone number
  • Your email address

We collect and share only the personal data necessary to deliver your order. These details are stored at Inside Systems A/S for five years, after which they are deleted.

Additionally, we collaborate with various companies that store and process data on our behalf. These companies are only allowed to process the information for us and cannot use it for their own purposes.

The data controller for www.insidesystems.com is Inside Systems A/S.

You have the right to be informed about the personal data we process about you. If you find inaccuracies in your data, you have the right to have them corrected. In some cases, we are obligated to delete your personal data upon your request, especially if the data is no longer necessary for the purpose for which it was collected. Contact us if you believe your personal data is being processed contrary to the law. You can write to us here.