Terms and Conditions

Webshop

Confirmation

When you confirm your order, you enter into an official agreement (“the order”). After your order is received, you will receive an automatic email confirmation. However, we reserve the right to cancel your order without legal consequences and at our discretion. If we cannot deliver as agreed in the confirmation email of your order, we will contact you. In such a case, if possible, we will suggest an alternative product for you.

 

Trade with individuals

Inside Systems only deals with businesses, not private individuals. This means that our prices are always stated without VAT, the general terms and conditions below apply and take precedence over any buyer’s general terms and conditions.

 

Payment

Through our webshop, you can pay with the following:

  • Visa
  • MasterCard
  • PayPal
  • Bank transfer (the item is shipped only after we receive the payment)

With bank transfer, you are not protected by the chargeback scheme.

With PayPal, you are not protected by the chargeback scheme.

Read more about the terms on PayPal’s website.

Any card fees are invoiced to the buyer.

The amount is only withdrawn from your card when the item is shipped.

 

Reservation of amount

If you pay with an international payment card, reserve the amount immediately. The money is reserved on your card or account until we deduct the amount when we send the item, or the money is released according to an agreement with your card issuer. You can read more about the rules for this specific card at your card locations.

 

Pricing

Prices listed by Inside Systems do not include VAT and exclude costs for services, payment, and delivery. Inside Systems reserves the right to adjust prices at any time and to cancel orders at our discretion. We endeavor to provide accurate information regarding prices, product specifications, stock levels, and the condition of products. Our prices are available in the following currencies:

  • Danish Kroner (DKK)
  • Euro (EUR)
  • US Dollars (USD)
  • British Pounds (GBP)

 

Shipping

Web orders are sent with DHL – we normally ship with DHL, TNT, UPS, GLS, and FedEx. This can be done via other shipping companies in connection with larger shipments.

All webshop orders are expected to be delivered within 24 hours (on a weekday) after order confirmation. See estimated delivery times for worldwide delivery: 

Destination Standard delivery Express delivery
Denmark 1-2 business days 1-2 business days
EU countries 2-5 business days 1-2 business days
Countries outside EU 4-7 business days 2-4 business days

Goods directly from stock will be dispatched the same business day if ordered before 15:00 P.M. GMT + 1

Inside Systems can only comply with the shipment date, while delays may occur with DHL, TNT, UPS, GLS, FedEx, or other courier services.

Some products may have restrictions that prevent delivery to certain locations – for example, some airlines do not accept batteries on board, which prevents us from delivering them to locations where only these airlines deliver. We do our best to advise on this in advance when possible, but frequent changes in regulations do not always make this possible.

 

Export Controls and Sanctions

As the purchaser of the products, it is your responsibility to ensure compliance with relevant export control regulations when re-exporting the products. Please be aware that the products may be subject to U.S. export control regulations (known as “U.S. EAR”), which, if applicable, must be adhered to.

Additionally, it is your duty to ensure adherence to existing EU and UN sanctions. You must ensure that the products are not transferred, either directly or indirectly, to any entity (individual, company, association, etc.) that is directly or indirectly under EU and/or UN sanctions. U.S. sanctions may also apply and must be complied with.

The direct or indirect transfer of the products to the following countries and geographic areas is prohibited: North Korea, Iran, Crimea, Russia, Syria, Yemen, Libya, Kazakhstan, Kyrgyzstan, Iraq, Georgia, Belarus, Armenia, Afghanistan, Sevastopol, Donetsk, Luhansk, Zaporizhzhia, and Kherson.

By purchasing through our webshop, you and your organization also confirm that there is no intention to sell or ship this equipment to Russia or Belarus, or to any Russian-owned entity, regardless of its location.

 

Shipping costs

Our shipping rates are calculated based on the weight of the purchased items, your delivery address, and the individual discount agreements we have with the shipping companies.

Your shipping price will be visible when you enter your address at checkout.

 

Local and Import Taxes

Please be aware that local taxes such as customs duties and sales tax may apply, depending on your region and local import laws. The responsibility for paying any import-related charges lies with the purchasing company. We cannot and will not alter the value on a package’s customs declaration to assist in avoiding additional fees. For further inquiries, feel free to contact us here.

 

Product Specifications and Condition

Unless otherwise stated, our range of products primarily consists of refurbished or previously owned items. We ensure that all our refurbished equipment undergoes thorough testing, cleaning, and is covered by our warranty, which includes a money-back option.

The product specifications we provide should be considered as indicative. Minor deviations may occur, but you are only obliged to accept these if they do not significantly reduce the product’s value.

Should you require a brand-new and factory-sealed product, please feel free to contact us here to receive a specific offer.

 

Warranty

All our products come with a one-year warranty from the date of purchase unless otherwise stated. This warranty covers any material or manufacturing defects that may arise under normal use of the product.

Please note that our warranty does not cover damages caused by misuse, accidents, or unauthorized modifications or repairs. Furthermore, our warranty is limited to the product’s price and does not cover indirect or consequential damages, including lost profits, data loss, or other financial losses.

To submit a warranty claim, please contact our customer service at sh**@***********ms.com with your order number and a detailed description of the issue you are experiencing. We will work with you to troubleshoot the problem and provide a solution, which may include replacement, or refund at our discretion. Any replacement will be carried out at Inside Systems, Troensevej 8, 9220 Aalborg Øst, Denmark. Inside Systems cannot perform any replacements at your location.

 

Right of Withdrawal

As a buyer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or the last part.

The period means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to RM*@***********ms.com or use the standard withdrawal form here.

You cannot cancel the purchase by refusing to receive the item without also notifying us.

 

Cancellation of Part of the Purchase

If you have purchased several items from us, you have the option to return one or more items, even if they are purchased in one order.

Note that you will not get back the shipping costs if you cancel part of your purchase.

 

Return

Once you have informed us that you wish to cancel your purchase, you have 16 days to send the item back to us.

You must pay for the package to be returned, and you are liable for any damages that occur during transport.

 

No Right of Withdrawal

These agreements cannot be withdrawn:

  • Delivery of goods that are made to your specifications or have a clearly personal touch:
    • Consumables such as licenses
    • New items that have been opened, used, or otherwise are not in the same condition as at purchase can be returned against a fee.
    • Items ordered for the customer from our suppliers, or configured according to the customer’s specifications.
    • Delivery of sealed goods which for reasons of health protection or hygiene are not suitable for return, and where the seal has been broken after delivery.
    • Delivery of licenses, where you have broken the seal.
    • Delivery of digital content that is not physically delivered, e.g., licenses, if you previously have agreed that your order processing starts and that your right of withdrawal thus expires.

 

Condition of the item when you send it back

If the item has lost value, and it is because you have used it in a way other than necessary to determine the item’s nature, characteristics, and function, you can only get part of the purchase amount back. The amount you can get back depends on the item’s trade value, and in some cases, it may mean that you only get the shipping costs back.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, it may lead to a decrease in the item’s value.

 

Refund of the Purchase Amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We refund all payments we have received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery we offer), no later than 14 days from the day we have received your notice that you wish to cancel the agreement.

We refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold the payment until we have received the item, unless you send us documentation that you have returned it.

 

Newsletter Subscription

This policy explains how Inside Systems handles the personal information we collect from you when you sign up for our newsletter via email.

By subscribing to our newsletter, you agree that we may collect, store, and use your personal data in accordance with the terms of this policy. The purpose of our newsletter is to keep our customers and visitors informed about the latest updates, special offers, and information about our products and services. Subscribing to our newsletter is voluntary; it is not a requirement.

Unsubscribing from Newsletter:
You always have the option to adjust your subscription preferences or to completely stop further communication from us. You can do this by clicking the unsubscribe link located at the bottom of each newsletter. Alternatively, you can contact us directly and request to be removed from our email list.

 

Handling of Personal Data

When you make a purchase with us through our webshop, we need certain information to complete the transaction. These details include:

  • Your name
  • Your business registration number (CVR/VAT number, if applicable)
  • Your address
  • Your phone number
  • Your email address

We collect and share only the personal data necessary to deliver your order. These details are stored at Inside Systems A/S for five years, after which they are deleted.

Additionally, we collaborate with various companies that store and process data on our behalf. These companies are only allowed to process the information for us and cannot use it for their own purposes.

The data controller for www.insidesystems.com is Inside Systems A/S.

You have the right to be informed about the personal data we process about you. If you find inaccuracies in your data, you have the right to have them corrected. In some cases, we are obligated to delete your personal data upon your request, especially if the data is no longer necessary for the purpose for which it was collected. Contact us if you believe your personal data is being processed contrary to the law. You can write to us here.